| inkpal.com warrants all of its
supplies for use in photocopiers, faxes, and printers. Each product has been
specifically manufactured for use in the corresponding machines as described
by the Original Equipment Manufacturer (OEM). Compatible and remanufactured
cartridges are warranted to be free of defects in both materials and
workmanship for 6 months dated from the date of purchase. These cartridges
are manufactured or remanufactured to the most stringent quality control
standards possible, in most cases in ISO 9000 or 9002 certified factories,
guaranteeing performance that meets or exceeds that of the OEM. Customers
may return any product purchased from inkpal.com for reason of
dissatisfaction of its quality or performance. Customers may request a full
refund of the purchase price within 90 days of
purchase or may request a replacement. Please see
the return policies for details.
inkpal.com also warrants that subject to the conditions
stated below, and under normal use, these cartridges will not cause damage,
abnormal wear, or deterioration to any compatible machine. If a defect in
one of these cartridges causes a machine to fail, inkpal.com will reimburse
the customer up to $250.00 for service and repair. This warranty is
dependent upon the customer providing inkpal.com with satisfactory evidence
that the machine's failure was due to a defect in the compatible or
remanufactured cartridge, including a written statement from an authorized
service company, stating the reason for failure. This statement must be on
authorized company letterhead, and dated and signed by the company's field
or service representative.
inkpal.com's liability hereunder shall be
limited to replacement or reimbursement as stated above. This warranty is
exclusive and in lieu of all other warranties, expressed or implied. The
tampering of any inkpal.com cartridge by any person or persons, other than
by an inkpal.com representative, voids all warranties and releases
inkpal.com from all liability. |
| At inkpal.com it is our desire
to process returns as quick as possible. inkpal.com cannot process a return
without issuing an RMA #. Please DO NOT send products back to us without an
RMA #. We cannot issue a credit for returned items if this happens. Please
email us at support@inkpal.com
or call us at 1-800-326-7049 for an RMA #.
We prefer
to email us. Please mention your order # and date of purchase.
In case of a defective product or
dissatisfaction of the quality of a product, please email us at
support@inkpal.com or call us
1-800-326-7049. Please let us know what is wrong with the product. We can
often solve the problem with some troubleshooting methods. Once verified
that the product is indeed defective we will issue an RMA # and will mail
of fax you a return shipping label to ship the
defective product back to us. We will also ship you a replacement product
right away of you so desire. inkpal.com will bill you for advance
replacement products. Once the defective product has been received at our
warehouse and tested we will issue a credit. You may also just request a
refund, incl. shipping charges for defective products.
In case of non-defective returns the procedures are the same as for any
other return. All non-defective products returned have to be in re-sellable
condition, including the packaging and may be subject to a 15% restocking
fee. Non-defective items may be returned within the warranty period. |
